TERMS & CONDITIONS
CUSTOMER CARE
Welcome to Carboniq's Customer Care section. Here, we are dedicated to providing exceptional service and ensuring that our customers have a seamless experience. We prioritize building trust and confidence, and we are always available to address any queries or concerns.
PRIVACY & SAFETY
At Carboniq, we take the privacy and safety of our customers seriously. Our policies are designed to transparently communicate how we handle personal information, including details on data collection, storage, and protection. We use secure payment methods and adhere to stringent privacy standards to safeguard your information.
WHOLESALE INQUIRIES
Explore partnership opportunities with Carboniq through our Wholesale Inquiries section. We welcome retailers to join us in offering our premium carbon products. By providing comprehensive information, we aim to elevate your business and foster a successful collaboration.
FINANCING
Affirm offers a flexible financing option for our carbon fiber parts, making it easier for you to get the you need without breaking the bank. With Affirm, you can choose a payment plan that works for you and pay over time. Plus, there are no hidden fees or surprises. Get the carbon fiber parts you need today and pay over time with Affirm.
REFUNDS AND EXCHANGE
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged, please contact us within the same day of receipt to arrange for an exchange. Unfortunately, we do not accept returns or offer refunds unless a request is made within 1 hour from ordering. Thank you for your understanding.
SHIPPING TIMELINE
Please note that all orders are non-refundable. Additionally, for made-to-order items, the delivery timeline can take up to 3 months. We apologize for any inconvenience this may cause, but there no exceptions to the timeline. Thank you for your understanding.
PAYMENT METHODS
Secure Transactions
We accept major Credit / Debit Cards
Convenient and trusted PayPal payments
Pay monthly available via Affirm
Offline Payments available upon request